Heinitzburg Boutique Hotel

The property and rooms are cute, well-situated, and offer a great view of the city.
But the manager/owner was exceptionally rude and dismissive. When we raised concerns about our dining experience, we were told they had operated for 30 years and that "no one else complains," rather than listening and offering any solution or apology. I write thousands of reviews and stay in hundreds of hotels around the world, never have I met a manager so rude!!!

Restaurant & Breakfast: The dinner was horrendous. Service was extremely slow (50 minutes for starters), seafood was mushy, fries were hard, and the steak served on the Surf & Turf was less than half the promised size (and undercooked/tasteless). Breakfast fried eggs looked like they have been sitting in the canteen buffet since the early morning.

Out of a 2-week, 4-country trip, this was by far the worst dining experience despite the nice setup of the dining room. The chef doesn’t know how to cook and doesn’t use freshest ingredients for their fish/shrimp/octopus/lobster.

Room Amenities: No basic kettle or coffee maker in the room for a highest priced hotel in town. We were promised complimentary hot water and tea by front desk staff, only to be charged for it at checkout.

Recommendation:
Avoid. For less than half the price, hotels downtown (like the Avani) offer equally stunning views, better dining at half the price , and far superior hospitality without the hostile vibes of the manager.

It really was unfortunate ruin at the end of our splendid 2 week tour of 4 countries.